Winter 22/23 Chalet Manager at Alpine Elements

Requirements

Sales

• Deliver against KPI’s for Chalet wine upgrades, packed lunches and honesty bars within each of the chalet resorts.

• Identify, develop and implement new revenue streams in the chalets within your resorts

Customer Focus

• Build and maintain strong relationships with Chalet owners and suppliers

• Achieve set KPI’s for Guest satisfaction scores for chalets within your resorts

• Ensure that all CSQ’s are handed out, completed and returned weekly, meeting company targets.

• Take responsibility resolving customer issues efficiently in resort.

Operational

• Manage a range of chalets resorts, focusing on driving forward the new Premium Plus brand of chalets

• Through resort and property visits (including dinning in chalets and hotels) ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback

• Build and Maintain strong owner relationships

• Identify and share success as well as areas for improvement; streamlining systems and processes to deliver operational efficiency.

• Manage Guest Complaint Management and exceed KPI’s in the reduction of the number of Guest Complaints

• Produce detailed and accurate inventories of all chalets and stock takes of all chalets stores

• Ensure your team submit; timesheets, temperature logs, vehicle paperwork, accounts, First Impressions /Holiday Satisfaction Questionnaires, accident report forms, customer report forms, weekly staff movements and monthly Staff Payroll Forms according to weekly, monthly and seasonal deadlines

• Oversee and organise the cleaning and close down of all chalets, storage facilities and staff accommodation

• Ensure legal compliance of Register Du Personnel, Security, French Bar Licensing Laws and that Catering operations meet French Hygiene Law.

• Provide operational & logistical support and customer facing presence at required feeder points or airports on transfer days

• Ensure comprehensive close down of resort at the end of season.

Leadership

• Oversee the performance of all chalet staff and provide continuous support and training ensuring the hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards

• Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet is covered and that relevant paperwork is completed

• Conduct regular staff accommodation, staff meals and uniform and grooming guideline audits to ensure staff are being provided with contractual services in line with their terms and conditions and staff are conforming to their contractual obligations

• Conduct weekly meetings to ensure staff remain motivated, hold mid-season appraisals and end of season performance reviews and submit scanned paperwork to the UK HR department

What we are looking for 

Desirable requirement 

Other information