What you will be doing:
• Supervising a team of either Hotel or General Assistants in order to provide the best experience to each guest
• Assist the Hotel Management in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover
• Supervising and motivating staff in all their duties to develop a highly motivated & committed team
• Ensuring the team are informed of their daily rota within the housekeeping operation and restaurant.
• Supervise, organise and ensure the smooth running of the restaurant and its services, ensuring that it is prepared correctly and the required standards are met at every service during the week
• Ensuring staff are always dressed in the correct clean uniform
• Attending the weekly staff meeting; ensure that all staff are fully briefed regarding the following week’s arrivals and other important information
• Promotion and management of incremental sales e.g.: listed wine sales, drink promotions etc.
• Supervising the hygiene standards across all hotel departments whilst on shift
• Overseeing and supervising the general housekeeping and cleaning duties throughout the hotel, in particular guest bedrooms, restaurant, communal and public areas, (kitchen when required) along with any sauna/pools/hot tubs are treated with the relevant chemicals
• Welcoming the guests into each meal service in a friendly manner helping to create a relaxed dining environment
• Assisting with the set-up of each meal service and ensure that the restaurant area is laid correctly and buffet areas fully replenished as/when required. Taking food orders for breakfast and for pre-ordered evening meal requests
• Carrying out a weekly cleaning supplies and linen stock take and submitting to Hotel Manager
• Adhering to all Health & Safety practices including COSHH legislation and Food Hygiene best practises and report any non-compliant findings
• Ensuring all hotel entrances, fire exits, balconies and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use
• Supporting the resort team with any social media requests or updates
• Assisting with any other duties as requested by the Management team – bar, reception shifts
• Assisting with any weekly paperwork reporting
• Promoting any company run event to your guests with knowledge and passion
• Assisting with any other duties as requested by the Management team
• Assisting in the cleaning and closing down of the hotel, both interior & exterior including staff accommodation at end of season ensuring all company property is packed, stored, labelled and inventoried correctly
What type of person are we looking for:
• Experience in working in the hospitality industry to include housekeeping & restaurant service
• Previous supervisory staff management experience (essential)
• Customer service experience with a guest first approach
• Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and problem solving capabilities with an eye for detail
• Previous seasonal experience (desirable)
• Flexible and adaptable approach to roles, responsibilities and working hours