Assistant Hotel Manager at Inghams

What you will be doing:

•    Assisting the Hotel Manager in managing the Chalet Hotel team in order to provide the best possible experience for each guest and ensuring all brochure promises are met

•    Assisting the Hotel Management in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover

•    Supervising and inspire Shift Supervisors to develop a highly motivated, committed team

•    Conducting job performance appraisal meetings with each member of you team during the season to ensure their objectives are set and support staff to aid their personal development and progression

•    Assisting with the organisation and supervision of the cleaning and preparation of the Hotel

•    Ensuring that all ‘Front of House’ and ‘Back of House’ areas are well presented

•    Overseeing along with Shift Supervisor, general housekeeping and cleaning duties throughout the hotel, in particular guest bedrooms, restaurant, communal and public areas (and kitchen when required)  

•    Producing detailed inventories of the restaurant and guest rooms in the hotel

•    Meeting with local suppliers of cleaning products and laundry and confirm the arrangements for orders and deliveries

•    Assisting with the production of Health & Safety, Fire and Hygiene reports for the hotel

•    Completing brochure accuracy report on the hotel and facilities

•    Assisting the Hotel Manager with any HR staff disciplinary hearings as/when required

•    Assisting the Hotel Manager with monitoring of performance of the hotel staff and provide continuous training to ensure that the required standards are being achieved 

•    Co-ordinate, organise and ensure the smooth running of the restaurant and its services, ensuring that it is prepared correctly and the required standards are met at every service during the week

•    Ensuring all staff welfare agreements are in place – staff meals, laundry rota, bed linen etc. 

•    Discussing any issues that have arisen and provide feedback from guest feedback forms 

•    Organising group activities for all staff to maintain good motivation and team spirit

•    Ensuring that the Shift Supervisors are informed of their daily rota

•    Co-leading the weekly staff meeting; ensure that all staff are fully briefed regarding the following week’s arrivals and other important information

•    Welcoming the guests into each service helping to create a relaxed environment

•    Adhering to all Health & Safety practices including COSHH legislation and Food Hygiene best practises and report any non-compliant findings 

•    Ensuring all hotel entrances, fire exits, balconies and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use

•    Support the resort team with any social media requests or updates

•    Assisting with any other duties as requested by the Management team

•    Assisting with any weekly paperwork reporting including sales, accounts and promotions 

•    Promoting any company run event to your guests with knowledge and passion

•    Assisting in the cleaning and closing down of the hotel, both interior & exterior including staff accommodation at end of season ensuring all company property is packed, stored, labelled and inventoried correctly

 

What type of person are we looking for:

•    Experience in working in the hotel, travel, tourism or hospitality service industry 

•    Previous hotel or restaurant management (essential)

•    Customer service experience with a guest first approach

•    Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and problem solving capabilities with attention for detail 

•    Sales and accounts experience (desirable)

•    Language speaker of French, German or Italian (advantageous)

•    Previous seasonal experience (desirable) 

•    Flexible and adaptable approach to roles, responsibilities and working hours 

Our Company Values:

•    Be Passionate in everything we do

•    Work together as a United team

•    Be innovative embracing and driving change

•    Trusted, open and honest

•    Stand out and be distinctive