Resort Manager, Tignes And Val, Ski at Chardons

Description

Chardons are looking for an Resort Manager to run our 10 top-ranking high-quality catered Chalets and Hotels in Tignes and Val d’Isere (200 beds per week/ 3,000 plus clients per season/40 hospitality resort staff). The firs season will be spent with our existing Resort Manager who is sadly moving on after this coming winter, so full detailed raining will be provided and the applicant will not be left unsupported 

Forming a fundamental part of our Senior Operations Team hands-on managing all inresort operations. Working closely together, the Senior Operations Team are responsible for delivering every aspect of our in-resort services delivered via our hospitality team and maintaining our existing high levels of quality and service standards.

Chardons strive to deliver the absolute best quality service standards and pride ourselves on our current high quality reputation often punching above our weight compared to similar chalets inresort (we have numerous number #1 and #2 ranked TripAdvisor positions for our chalets).

The Operations Team are responsible for the day-to-day running and motivation of all hospitality staff (diverse team of x 60).

This is a hands-on personable role and requires much of your day to day work to be carried out in the chalets/ hotels: training staff, running and motivating staff, generally liaising with clients, dealing with any client issues, quality control and signing off service standards in line with company practice.

The Resort Manager is responsible for all guests relations in-resort and must ensure our high levels of client satisfaction are maintained at all times and ensuring personally that any client complaints and problems are resolved to conclusion.

This is a year-round role, we have clients in resort in the Winter and Summer. We are looking for someone with a minimum commitment of 2 years to help facilitate a smooth transitional period during a recent expansion of the business.

This is not a superficial job title/ seasonaire type role, this is a high pressured key role in our business that we are looking for someone to take full ownership of and consistently deliver exceptionally high service standards.

Reporting directly back to the in-resort owners of the business weekly with all essential information.

The business is going through a period of growth and expansion and the owners are seeking to pass the entire optional side of the business allowing them to take a back seat position and focus on other business opportunities.

This is an exciting opportunity for the right candidate working for a very open minded company looking for someone to grow alongside us. Would be open to share and equity deals in the future for the right candidate looking to create a life in resort.

Requirements

This role would suit someone who could see the benefit of living in a world class ski resort in the winter and biking/hiking/outdoors sports mecca in the summer.

There would be an expectation this person would make time to ski/ bike/ hike and enjoy what the area has to offer.

Must have strong previous experience in a similar role, leading a large team and delivering high service standards - hotel/ yachts/ restaurants/ hospitality/ resort management type experience.

Experience of working in a similar role in the ski industry and any chef experience is very advantageous and it would be desirable but not essential if they and are French speaking.

We are also recruiting for a Executive Chef and would consider a couple.

PACKAGE
The initial starting package would include:-

Look for an immediate start, latest November