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Resort Manager at Valdisere location
Ski Resort: Tignes/Val d'Isère , France
Description
The Resort Manager role is diverse and includes everything from guest satisfaction, staff management to stock-control and overseeing chalet maintenance. It is an involved role requiring a high level of commitment, flexibility and a proactive approach.
This position is ideally suited to an existing manager in the travel or hospitality industries looking for their next step up in a small business dedicated to providing a high level of service. You’ll also be based in one of the most stunning working environments in Europe.
What is entailed in this role?
This position is ideally suited to an existing manager in the travel or hospitality industries looking for their next step up in a small business dedicated to providing a high level of service. You’ll also be based in one of the most stunning working environments in Europe.
What is entailed in this role?
- Ensuring outstanding customer service and guests satisfaction
- Managing and overseeing staff in the resort
- Organizing weekly staff plan/Rota for your every week
- Ensuring that all members of your team are carrying out their roles efficiently and to the high standards that we expect
- Quality control of chalet standards
- Maintaining and developing key supplier relations in resort
- Contacting guests before they arrive to organize pre-ordered ski extra’s (ski passes / equipment etc.)
- Ensuring all guests receive any pre ordered ski extras (ski passes / equipment etc.)
- Co-ordinating all guest arrivals & departures
- Developing and maintaining relationships with guest through regular chalet visits
- Try to eliminate where possible any customer complaints but if they do arise dealing with this efficiently and effectively, with happy guests at the end
- Production of client end of stay bills
- Provide a written weekly report for the previous weeks guests
- Completing all paperwork efficiently, accurately and on time
- Overseeing regular stock-takes of linen and towels, cleaning products and toiletries
- Overseeing property maintenance
- Overseeing chalet inventories
Requirements
Winter season experience together with a proven record in organizational skills is essential. Previous staff management experience and experience of a similar role in a hospitality environment is preferred. Fluency in French.
Driving will invariably be part of your duties and therefore you will need to have held a full clean driving license for at least five years. UK National Insurance Number & UK Bank Account.
Abilities and Skills necessary
Driving will invariably be part of your duties and therefore you will need to have held a full clean driving license for at least five years. UK National Insurance Number & UK Bank Account.
Abilities and Skills necessary
- Proactive attitude
- Ability to think on feet even under pressure
- Professional and flexible approach
- Excellent communication skills
- Hard working and self motivated
- Understand excellence in guest relations
- Willing to go “above and beyond