Santas Lapland Head Representative at Santa's Lapland

What you will be doing • Smooth and efficient running of the Representative duties, including but not limited to selling optional adventures, welcome meetings, gala dinners and complaint handling. • Will involve organising and monitoring the team of representatives based in your allocated hotel. • Ensure a seamless end to end complete Santa’s Lapland guest experience. Every aspect of our short breaks must be delivered to a high and efficient standard to promote a positive experience with Santa’s Lapland. • Leading the Gala Dinners along with the Ranger Team. • Assist with any guest issues in a timely and successful manner. • Complete daily reports and any guest paper as and when required. • Drive sales targets, actively promote optional extra activities and explain the benefits they provide to our guests holiday • Always delivering a service with a smile to our guests to exceed their expectations in every way • Regular visits to Hoteliers to establish personal & positive connections, and promote the benefits of working with Hotelplan Ltd and the Santa’s Lapland product. What type of person are we looking for • Experience in Representative duties • Customer service experience; showing dedication to offer our guests the most amazing holiday experience • Enthusiastic, lively, sociable, friendly and a team player • Previous seasonal experience (desirable) • Flexible and adaptable approach to roles, responsibilities and working hours.