Resort Representative Les Arcs (Eu Passport/Right To Work Only) at Inghams

What you will be doing:

•    Responsible for the day-to-day guest experience and service delivery of our brochure promise

•    Providing guests with expert advice, information and assistance

•    Assisting the Resort Manager with guest welfare and enhancing the customer experience across our 3rd party properties

•    Arrange meetings with local suppliers for accommodation, lift pass, ski school and equipment hire

•    Completing all start of season resort and accommodation reports, website accuracy checks, building work reports and other paperwork

•    Creating and compiling Electronic Welcome Packs ensuring information remains current throughout the season

•    Attending weekly team and transfer/logistics meetings to ensure a full understanding of all arrangements needed for the smooth running of transfer days

•    Ensuring guests receive their Electronic Welcome Pack prior to arrival

•    Engaging in pre-departure communication with your guests

•    Accompanying guests to/from their arrival airport or station

•    Hosting welcome meetings with comprehensive information on your resort, the local area and available activities and excursions

•    Maximising sales of lift passes, events, tuition, ski pack upgrades & excursions

•    Developing thorough knowledge of resort enabling you to devise and run a varied and fun après ski programme and activities 

•    Ensuring that the guests receive all the components of the holiday they booked; i.e. travel arrangements, accommodation and optional extras

•    Handling any guest complaints effectively and promptly, whilst demonstrating courtesy, consideration and genuine kindness

•    Supplying correct arrival and departure information to suppliers and guests

•    Collating weekly reports, accounts, guest feedback and social media information. 

•    Distributing guest feedback links prior to guests departure and actively encourage them to complete ensuring the resort target of return rates is achieved

•    Assisting with any other duties as requested by Managment

What type of person are we looking for:

•    Experience working in the tourism or hospitality industry 

•    Experience of face to face customer service or sales (essential)

•    Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication, time management and problem solving capabilities

•    Ability and willingness to work alone in your particular part of the resort

•    Flexible and adaptable approach to roles, responsibilities and working hours

•    Competency across all IT platforms including cloud based applications 

•    Previous seasonal experience (desirable)

Our Company Values:

•    Be Passionate in everything we do

•    Work together as a United team

•    Be innovative embracing and driving change

•    Trusted, open and honest

•    Stand out and be distinctive