Inghams Finland Resort Representative Manager at Santa's Lapland

What you will be doing • Ensure you are familiar with all excursions and events. • Assist with the completion of Resort and Property information reports, brochure accuracy checks, and building work reports. • Create and update information books and notice boards. • Create and update Welcome Packs. • Prepare and develop airport transfer speeches and welcome meeting content to be informative and relevant to the Santa Break Programme. • Prepare and develop excursion guiding content, in order to enhance our guests’ holiday experience. • Prepare, develop and host Christmas Parties in resort for guests twice a week. This will include liaising with venue staff, arranging seating plans, music play lists, games to be played, guests meeting Santa, and the overall smooth running of the evening. • Regular property visits. • Accompanying guests to and from the airport • Preparing, developing and delivering a festive and informative Welcome Meeting. • Developing and demonstrating thorough knowledge of country and resort. • Accompanying and guiding guests on events/excursions and maintain involvement in guest activities • Ensuring that the guests receive all the components of the holiday they booked; i.e. travel arrangements, accommodation and optional extras. • Handling any guest grievances and complaints effectively, whilst demonstrating courtesy, consideration and genuine kindness. • Enhancing the guests’ holidays by selling and promoting in-resort optional extras. • Encourage guests to use the online feedback system. • Maximise sales and exceed targets set by effective promotion and marketing. • Proving information, reports and accounts. • Ensure copies of all resort paper work and welcome packs are filed on the Overseas Rep Drive. • Providing the Regional office and the UK Social Media and Marketing Departments with snow reports, resort blogs, videos as requested. What type of person are we looking for; • Customer service experience; showing dedication to offer our guests the most amazing holiday experience • Enthusiastic, lively, sociable, friendly and a team player • Previous seasonal experience (desirable) • Flexible and adaptable approach to roles, responsibilities and working hours.